The Longe Difference

At Longe Optical, it's our commitment to provide you with the most personal, satisfying eye care experience ever.

If, for any reason, you are dissatisfied with your experience, then please contact us at wecare@longeoptical.com, and we will follow up with you on the same day (and very likely within the same hour) to help resolve your concerns.

One-year Worry-Free Guarantee

It's our goal to take the worry out of your eyeglass purchase. Our exclusive One-year Worry Free Guarantee is the most comprehensive coverage in the industry and includes:

  • 90-day Total Satisfaction Promise

    If for any reason you don't love your new glasses or prescription sunglasses, you can exchange or return them for a full refund within 90 days from the date of purchase. Glasses must be in their original condition.

  • 1-year Replacement Guarantee

    We will replace or repair your broken or damaged frames or lenses within 12 months of purchase with a receipt.

  • Lifetime Free Adjustments and Standard Repairs

    After 12 months, standard in-store repairs are free. (Repairs needing to be sent to the lab may require an extra fee.)

Our guests say...

“Dr. Reidhaar is my new favorite doctor! I just had my first exam with her, and I’ve never had such a comprehensive experience. She’s got great equipment and I know that’s why my glasses help me see so many things that I was missing before. I’m psyched!”

Tammy S.

Guest Experiences...

  • Guys, I can't say enough about the customer service and commitment to quality at Longe Optical. Rocco's glasses had an untimely incident yesterday that left us scrambling for a new pair ASAP before his eye started crossing again. And Collin's Rx is SO strong that they can be crazy thick if we don't get a certain type. Longe Optical at Pine Valley helped us solve all of this, and we were able to pick them up at the lab on North Anthony to get them faster! Happy campers all around! (Rocco's cute pair isn't ready, but these will be perfect as a backup pair, and we got them in one day!)

  • Local personality Jack Hammer says, “ Just left Longe Optical on West Jefferson—what a great experience! My examination by Dr. Pataluch was very informative, and the service provided by Brent and the staff was warm and professional. In 1982, I managed a Service Optical in Glenbrook Mall, so I know a little about the process… or that's what I thought! My new digital lenses do make a big difference. I’m a believer, and I will spread the word.”

  • Upgrade your vision to high-definition digital lenses from Longe now! Renee Federspiel recently made the switch and says, "I can't believe how clear everything is!" Thanks, Renee, for choosing Longe Optical!

  • Reni absolutely LOVES her new glasses because they are her favorite color, purple! She was so exited to get her new glasses, she asked her mom everyday until they were in!

  • Joseph Knapp knew there was only one place to go when looking for digital lenses for his new Google Glass frames. As fellow Google Glass Explorers and the first optical company in the world to unveil digital lenses for Google Glass, we knew exactly how to get him seeing his high-tech Google Glass with high-definition digital clarity. Thanks, Joseph, for trusting your Google Glass to Longe Optical!

Ready for an amazing Longe Optical experience of your own?

Request an appointment today with one of Longe's Platinum Seal of Approval independent doctors of optometry, or check out our amazing selection of stylish frames at one of our convenient locations.

Request an appointment

Vision Insurance

We are proud to work with a large number of insurance providers. If you're not sure if your insurance is accepted, then just give us a call or stop by. We are also often able to offer special discounts for those whose plans we don't accept — you could save as much as or more than your insurance benefit. Here's a listing of the plans we do accept:

  • AARP Discount
  • ASR
  • Automated Group Administrators
  • Cigna Vision
  • Core Benefits
  • Employee Plans, LLC
  • Eyemed
  • Group Administrators
  • Hertiage Vision
  • Key Benefits
  • Longe Family Eye Care Plan
  • Lutheran Preferred
  • MDWise
  • Medicaid
  • MHS
  • Parkview Signature Care
  • Pro Claims
  • PHP
  • Spectera
  • Superior Vision
  • Three Rivers Preferred
  • VSP (Out of network, ask us about special discounts)
  • UMR
  • and more

Repairs

All four of our locations offer free cleanings, adjustments, and basic repairs — no matter where you purchased your glasses.

And more advanced repairs can be sent into our Fort Wayne lab so that you never have to wait long to see your best! From nose pad replacement to frame soldering, we have you covered! If you have questions about a specific repair need, then please contact one of our four convenient locations.